Help and support

Hordefire for iPhone · Tall Oak Labs

Contact us: support@talloaklabs.com. We usually reply within two working days. If it's about a purchase, include the item and the date.

Purchases

Something didn't arrive: close and reopen the game; it delivers anything the App Store has confirmed. Still missing? Email us.
New phone or reinstall: Settings → Restore purchases brings back No Ads, Elite Club and other one-time buys on the same Apple Account. Coins and other used-up items can't be restored.
Refunds and cancelling Elite Club: Apple handles these. Cancel in iOS Settings → your name → Subscriptions; ask for a refund at reportaproblem.apple.com.

Report an ad

If an ad looked inappropriate for this game or for your age, email us with roughly when you saw it and what it was for. We'll block it and tell Google. Ads for players under 18 are never personalised, and for players under 13 they are child-safe.

Your progress

Your progress lives on your phone, with a backup the game restores after a reinstall. Deleting the app's data or Settings → Delete my data starts you over.